About Us
About ServicePro Insurance Solutions
ServicePro Insurance Solutions was founded with a simple mission: to help businesses provide exceptional employee benefits without breaking their budgets. Led by benefits advisor Serena Kim and supported by Rachel Koehler and our dedicated team, we specialize in group health insurance and comprehensive benefits packages for businesses of all sizes.
With access to over 100+ carriers and backed by Dickerson Insurance Services and other Trusted Partners, we combine the resources of a national brokerage with the personalized attention of a local partner. Our approach is different—we don’t just sell insurance and disappear. We become an extension of your team, providing year-round support. From complimentary plan reviews that regularly save clients 15-30% with our expertise and strategic plan design when moving to us, to seamless payroll and 401(k) integration, we’re committed to making benefits simple, affordable, and effective.
Whether you’re facing steep renewal increases, shopping for coverage for the first time, or looking to enhance your benefits package to attract top talent, we’re here to guide you every step of the way. Based in Southern California with an ability to sell nationwide, ServicePro Insurance Solutions is your trusted partner for all group insurance needs.
Dickerson Insurance Services – General Agency Partner
ServicePro Insurance Solutions leans on and utilizes the expertise and full support of General Agency, Dickerson Insurance Services to deliver 60 years of experience in Group Insurance Services. For a little bit about who they are, please click into their website and read more here: Dickerson Insurance Services.
Meet The Team
Our team helps employers modernize and streamline their benefits approach with cutting-edge automated solutions and personalized service. We combine deep industry expertise with innovative technology to simplify administration, strengthen employee engagement, and ensure every client receives thoughtful, responsive support year-round.
Serena
Owner & Principal
Serena Kim is the Owner and Principal of ServicePro Insurance Solutions, where she partners with businesses to design forward-thinking benefits programs that combine advanced technology with hands-on support. Drawing on experience in group benefits, plan design, and employer consulting, Serena and her team help clients streamline administration, improve employee satisfaction, and stay compliant in an evolving benefits landscape. Her leadership philosophy is rooted in clarity, compassion, and continuous innovation—helping every client feel confident and supported from enrollment through renewal.
Rachel Koehler
Head of Account Services
Rachel Koehler leads our Account Services division, managing our Customer Service and Support Teams and administrative partnerships to ensure seamless administration with a personalized touch. A systems whizz with years of experience in operations, management, and insurance administration, she combines technical precision with genuine care for people and adapts quickly to today’s fast-moving technology landscape.