About Us

About ServicePro Insurance Solutions

ServicePro Insurance Solutions was founded with a simple mission: to help businesses provide comprehensive employee benefits without breaking their budgets.

With access to over 100+ carriers and backed by Dickerson Insurance Services and other Trusted Partners, we combine the resources of a national brokerage with the personalized attention of a local partner. Our approach is different—we don’t just sell insurance and disappear. We become an extension of your team, providing year-round support. From complimentary plan reviews that regularly save clients 15-30% with our expertise and strategic plan design when moving to us, to seamless payroll and 401(k) integration, we’re committed to making benefits simple, affordable, and effective.

Whether you’re facing steep renewal increases, shopping for coverage for the first time, or looking to enhance your benefits package to attract top talent, we’re here to guide you every step of the way. Based in Southern California with an ability to sell nationwide, ServicePro Insurance Solutions is your trusted partner for all group insurance needs.

General Agency Partners

ServicePro Insurance Solutions leans on and utilizes the expertise and full support of General Agencies such as Emerson Rogers and Dickerson Insurance Services to deliver over 60 years of experience in Group Insurance Services. For a little bit about who they are, please click into their website and read more here: Dickerson Insurance Services.

Meet The Team

Our team helps employers modernize and streamline their benefits approach with cutting-edge automated solutions and personalized service. We combine deep industry expertise with innovative technology to simplify administration, strengthen employee engagement, and ensure every client receives thoughtful, responsive support year-round.

Serena Kim

Owner & Principal

Serena Kim is the Owner and Principal of ServicePro Insurance Solutions, where she partners with businesses to design forward-thinking benefits programs that combine advanced technology with hands-on support. Drawing on experience in group benefits, plan design, and employer consulting, Serena and her team help clients streamline administration, improve employee satisfaction, and stay compliant in an evolving benefits landscape. Her leadership philosophy is rooted in clarity, compassion, and continuous innovation—helping every client feel confident and supported from enrollment through renewal.

Rachel Koehler

Head of Account Services

Rachel Koehler leads our Account Services division, managing our Customer Service and Support Teams and administrative partnerships to ensure seamless administration with a personalized touch. A systems whizz with years of experience in operations, management, and insurance administration, she combines technical precision with genuine care for people and adapts quickly to today’s fast-moving technology landscape.

Hear from our Clients

Darrell Olps

"As a small business owner who wanted to provide medical coverage for our employees, I found Serena to be professional, knowledgeable, and helpful in the guidance and acquisition of the correct medical coverage for our staff. I quickly discovered the process entailed a good deal of unanticipated management focus on repetitive efforts, process, documentation, and administrative tasks. I found Serena’s assistance and well versed support very welcome as she quickly guided us online, minimizing operational impact and providing necessary tools to complete the process."

Pankaj Patel

We have been in business with Serena @ ServicePro Insurance for last 11 months and it has been a great experience. We have ended up saving 70 percent on our processing and healthcare costs and we have been able to provide our employees with better coverage as well. I think transition from Trinet to Paylocity is lot easier when Service pro is helping us with our health benefit management. We are a nationwide company with 60 locations in various states so our complexity needed a capable company

Virginia Onodera

We participate in Small Group Employer plans and have worked with Serena for the past five years. From the start, Serena has been exceptional. Her professionalism is top-notch. Her ability to carefully listen and tailor solutions to our specific needs and concerns has continued year after year -not only during open enrollment, but throughout the year whenever support is needed.

MJ Highland

Over many year I have worked with Serena and she is by far the most responsive agent I have ever had the pleasure to work with. She takes every inquiry seriously, responds within a very short time and actually follows up with a resolution. In this day and age this is rare quality. I would highly recommend anyone who has insurance needs seek out her services.

Brendan Purcell

Serena is amazing! Deeply knowledgeable of health insurance options and went above and beyond to make sure I chose the right plan. She’s a life saver, thanks Serena!

Advantage Communications

Over the past year, we've had the pleasure of working with Serena. She has been instrumental in assisting us with our insurance needs and consistently makes herself available to answer any questions we have.

Michael Vogt

As someone who handles the HR responsibilities for a small law firm, navigating employees’ health insurance can be a bit overwhelming. When I run into trouble, Serena is there for me. She responds to my emails and phone calls almost immediately and always takes the time to help me work through the issue. I appreciate her patience and expertise! She provides me with peace of mind.

Gang Chen

As a small biotech company, navigating employee benefits can be a challenge, but ServicePro Insurance made the process seamless. Serena and Angela were incredible partners during our annual review. They took the time to understand our needs and found a provider that was a perfect match—not only saving us money but also ensuring we kept the best possible benefits for our team. Their expertise is invaluable for any small business looking for high-quality, cost-effective solutions.

Akshay Shah

Serena has been a game changer for our small consulting business across strategic planning, employee health insurance, and building/managing our 401(k).

She makes complicated stuff feel manageable, stays on top of everything without being chased, and actually thinks like a business owner. That’s rare.

She also connected us with Steve, Susan, and their great team at Dickerson Insurance Services who have handled our employee medical plans seamlessly.

If you’re running a business and need someone who knows their stuff, cares about your success, and doesn’t waste your time, she’s the real deal.