Strategic Group Benefits for SoCal Employers

Serena Kim has served as our Firm’s broker for approximately six years, and I have collaborated closely with her for five of those years. By partnering with Serena Kim for our employee benefits and 401(k) planning, we were able to enhance our recruitment strategy significantly. She diligently secures comprehensive coverage at competitive rates and has expertly crafted a benefits package that enables us to attract highly qualified candidates while managing costs effectively. Serena possesses a thorough understanding of our Firm’s culture and objectives. With consistently over 80+ employees across the US, this has made her an invaluable collaborator. Furthermore, she consistently provides exceptional support beyond what is typically expected from brokers. I strongly endorse Serena Kim and her Team.

"As a small business owner who wanted to provide medical coverage for our employees, I found Serena to be professional, knowledgeable, and helpful in the guidance and acquisition of the correct medical coverage for our staff. I quickly discovered the process entailed a good deal of unanticipated management focus on repetitive efforts, process, documentation, and administrative tasks. I found Serena’s assistance and well versed support very welcome as she quickly guided us online, minimizing operational impact and providing necessary tools to complete the process."

We have been in business with Serena @ ServicePro Insurance for last 11 months and it has been a great experience. We have ended up saving 70 percent on our processing and healthcare costs and we have been able to provide our employees with better coverage as well. I think transition from Trinet to Paylocity is lot easier when Service pro is helping us with our health benefit management. We are a nationwide company with 60 locations in various states so our complexity needed a capable company

We participate in Small Group Employer plans and have worked with Serena for the past five years. From the start, Serena has been exceptional. Her professionalism is top-notch. Her ability to carefully listen and tailor solutions to our specific needs and concerns has continued year after year -not only during open enrollment, but throughout the year whenever support is needed.

Over many year I have worked with Serena and she is by far the most responsive agent I have ever had the pleasure to work with. She takes every inquiry seriously, responds within a very short time and actually follows up with a resolution. In this day and age this is rare quality. I would highly recommend anyone who has insurance needs seek out her services.

Serena is amazing! Deeply knowledgeable of health insurance options and went above and beyond to make sure I chose the right plan. She’s a life saver, thanks Serena!

Over the past year, we've had the pleasure of working with Serena. She has been instrumental in assisting us with our insurance needs and consistently makes herself available to answer any questions we have.

As someone who handles the HR responsibilities for a small law firm, navigating employees’ health insurance can be a bit overwhelming. When I run into trouble, Serena is there for me. She responds to my emails and phone calls almost immediately and always takes the time to help me work through the issue. I appreciate her patience and expertise! She provides me with peace of mind.

As a small biotech company, navigating employee benefits can be a challenge, but ServicePro Insurance made the process seamless. Serena and Angela were incredible partners during our annual review. They took the time to understand our needs and found a provider that was a perfect match—not only saving us money but also ensuring we kept the best possible benefits for our team. Their expertise is invaluable for any small business looking for high-quality, cost-effective solutions.

ServicePro has been a wonderful partner throughout the insurance process. Serena and her team are responsive and considerate of our business's needs. Their support has been invaluable, and our business is confident that our group's plan is in good hands.