Meet the Team

Serena Kim is the Owner and Principal of ServicePro Insurance Solutions, where she partners with businesses to design forward-thinking benefits programs that combine advanced technology with hands-on support. Drawing on experience in group benefits, plan design, and employer consulting, Serena and her team help clients streamline administration, improve employee satisfaction, and stay compliant in an evolving benefits landscape. Her leadership philosophy is rooted in clarity, compassion, and continuous innovation—helping every client feel confident and supported from enrollment through renewal.

Rachel Koehler leads our Account Services division, managing our Customer Service and Support Teams and administrative partnerships to ensure seamless administration with a personalized touch. A systems whizz with years of experience in operations, management, and insurance administration, she combines technical precision with genuine care for people and adapts quickly to today’s fast-moving technology landscape.